FAQ's
Ordering and Shipping Information:
We will normally ship within 1-2 days upon receipt of your payment.
In the unlikely event that there is a problem with your order, you will be contacted by email or telephone.
We use United States Priority Mail for orders that are shipped within the 50 states. All orders are insured. The delivery time for Priority Mail is generally 2-3 days.
Domestic Shipping Rates:
USPS Priority Mail for all purchases: Cost is based on our purchase and location.
If you have a specific date requirement or rush order, please let us know in the comments section. We will do our best to accommodate you. If you are in the USA, and order prior to 11:00 am Wisconsin time, we can arrange to ship overnight via FedEx. There is a substantial additional fee charged for this expedited service. It will need to be paid via your credit card before shipping can occur.
International Shipping Rates:
We currently do not ship international.
Packages Damaged In Shipping:
Should an item arrive which has been damaged by the carrier, please save all packaging, and contact us immediately to initiate the claims process. If you were able to take a digital photo of the damages, and email it to us that would be a great help!
Custom Length Bracelets and Necklaces:
If you need a different length for any of my bracelets or necklaces, please email me your requirements and I will quote you the additional price (if any). Both lengthening and shortening require me to restring the item- there would also be extra beads required if it needs to be longer.
Return Policy:
All items must be returned within 14 days of receipt.
A copy of the invoice must be included in the package.
Items must be unworn and in their packaging with jewelry tags still be on the jewelry, or the item will be considered used.
Shipping charges are non-refundable.
We do not accept returns of custom orders or used goods.
To return an item, please follow this process:
Kelli's Studio will not be responsible for loss or damage of return shipments.
Refunds will be issued in the original form of payment, less the shipping charge.
If you receive an item that is defective, or not what you ordered, I will be happy to refund your shipping cost, but you must return the defective item within 14 days of receipt.
Item Availability:
We try to keep every item in stock but many designs are one of a kind or are in limited quantities, so you may come across an item that has sold out before we are able to remove it from the website. If you really love it, please email us and we will tell you if it can be closely reproduced.
Special Orders:
I would be happy to create a custom designed piece of jewelry for you! Please email me to let me know your desires- color, length, etc. If there is an existing design in my collection that has the look you want, but is the wrong color, please let me know. If we are matching a color on a piece of clothing, a picture of the garment would be great. A piece of the fabric or even some threads would help. Maybe you could even find the exact color on a paint chip from a hardware store- then you could send it to me US Mail! My address and email information are listed in the “Contact Us” section.
When we agree on a design and price, a non-refundable materials deposit of 50% is required for me to begin. Custom orders are returnable for exchange or Kelli's Studio credit only (less the 50% deposit).
Gift Certificates:
If you are using a gift gertificate(s) that you received from our Referral Program please notify us of this in the "comments" section. Please list your gift certificate number(s) and your name, so that we can email you a revised invoice with the gift certificate amount taken off of the total. If there is unused credit left on your gift certificate, it will be held for you.
All information that you supply to us will be used solely within this site. We will not pass it on to any other companies, and it will only be used in conjunction with your order. On occasion we will notify those customers that have elected to receive product updates and special offers.
We will normally ship within 1-2 days upon receipt of your payment.
In the unlikely event that there is a problem with your order, you will be contacted by email or telephone.
We use United States Priority Mail for orders that are shipped within the 50 states. All orders are insured. The delivery time for Priority Mail is generally 2-3 days.
Domestic Shipping Rates:
USPS Priority Mail for all purchases: Cost is based on our purchase and location.
If you have a specific date requirement or rush order, please let us know in the comments section. We will do our best to accommodate you. If you are in the USA, and order prior to 11:00 am Wisconsin time, we can arrange to ship overnight via FedEx. There is a substantial additional fee charged for this expedited service. It will need to be paid via your credit card before shipping can occur.
International Shipping Rates:
We currently do not ship international.
Packages Damaged In Shipping:
Should an item arrive which has been damaged by the carrier, please save all packaging, and contact us immediately to initiate the claims process. If you were able to take a digital photo of the damages, and email it to us that would be a great help!
Custom Length Bracelets and Necklaces:
If you need a different length for any of my bracelets or necklaces, please email me your requirements and I will quote you the additional price (if any). Both lengthening and shortening require me to restring the item- there would also be extra beads required if it needs to be longer.
Return Policy:
All items must be returned within 14 days of receipt.
A copy of the invoice must be included in the package.
Items must be unworn and in their packaging with jewelry tags still be on the jewelry, or the item will be considered used.
Shipping charges are non-refundable.
We do not accept returns of custom orders or used goods.
To return an item, please follow this process:
- Email me through the website at kellisstudio.com and let me know that you would like to return an item. Please explain the reason for the return so we can better serve you in the future.
- Place the item that you would like to return, with all of the original packaging in the box, and send it to Kelli's Studio, 2112 S Marion Ave, Janesville WI 53546. For security reasons, please do not use the word jewelry on the outside of the box!
- I strongly suggest that you fully insure your return shipment.
Kelli's Studio will not be responsible for loss or damage of return shipments.
Refunds will be issued in the original form of payment, less the shipping charge.
If you receive an item that is defective, or not what you ordered, I will be happy to refund your shipping cost, but you must return the defective item within 14 days of receipt.
Item Availability:
We try to keep every item in stock but many designs are one of a kind or are in limited quantities, so you may come across an item that has sold out before we are able to remove it from the website. If you really love it, please email us and we will tell you if it can be closely reproduced.
Special Orders:
I would be happy to create a custom designed piece of jewelry for you! Please email me to let me know your desires- color, length, etc. If there is an existing design in my collection that has the look you want, but is the wrong color, please let me know. If we are matching a color on a piece of clothing, a picture of the garment would be great. A piece of the fabric or even some threads would help. Maybe you could even find the exact color on a paint chip from a hardware store- then you could send it to me US Mail! My address and email information are listed in the “Contact Us” section.
When we agree on a design and price, a non-refundable materials deposit of 50% is required for me to begin. Custom orders are returnable for exchange or Kelli's Studio credit only (less the 50% deposit).
Gift Certificates:
If you are using a gift gertificate(s) that you received from our Referral Program please notify us of this in the "comments" section. Please list your gift certificate number(s) and your name, so that we can email you a revised invoice with the gift certificate amount taken off of the total. If there is unused credit left on your gift certificate, it will be held for you.
- This offer is not valid at retail locations where my jewelry is sold.
- Referral vouchers may not be combined with any other discount.
All information that you supply to us will be used solely within this site. We will not pass it on to any other companies, and it will only be used in conjunction with your order. On occasion we will notify those customers that have elected to receive product updates and special offers.
